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Face mask can cause failed ATM transactions



Following the adherence of wearing face masks to public places in other to curb the spread of Covid-19, Fidelity bank, has advised customers to remove their face masks when carrying out transactions through Automated Teller Machines (ATM) to ensure that their faces are properly recognised.

According to the bank, findings revealed that some ATM machines have face detection features installed on them which can prevent it from dispensing cash if it is unable to recognise the face of the user.

Banks however, have introduced the wearing of face masks as a condition to enter the banking halls, they have also advised customers to remove it when they want to withdraw money from ATMs.

Creating awareness to customers, Fidelity Bank in an email to its customers on measures to keep transactions protected, said, “Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.

“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.

“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.

“Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you.”

As lockdown continues to ease gradually, Banks have continued to operate fully in most part of the country while others on skeletal operations.